Mr. Chen becomes tense and breathes quickly while waiting for a medical appointment, saying, 'What if something is very wrong?' How should the nursing assistant respond?

• A.Tell him there is nothing to worry about and change the subject right away
• B.Leave him alone in the waiting area until he calms down by himself
• C.Stay nearby, speak in a calm voice, listen to his concern, and let the nurse know he is anxious
• D.Tell him other residents have much bigger problems than he does

Why

Calm presence and listening help reduce anxiety and show respect for the resident's feelings. Dismissing the worry or comparing him to others can increase distress, and leaving an anxious resident alone removes needed support.

Content outline: Psychosocial Care Skills - Emotional and Mental Health Needs: Supporting Mental Health · From the Psychosocial Care Skills practice bank (PS-003).

Practice this domain as a full test

More Emotional & Mental Health Support questions

• Mrs. Alvarez used to join bingo every afternoon, but for the past week she has stayed in her room, turned away visitors, and said she is too tired for everything. What should the nursing assistant do?
• A resident who usually eats well has left most meals untouched for three days and says food no longer tastes good. What is the nursing assistant's best action?
• During morning care, a resident quietly says, 'Everyone would be better off if I just did not wake up tomorrow.' What must the nursing assistant do?
• A new resident sits alone and watches others play cards but has not joined in. What is a supportive way to encourage social activity?
• Mrs. Okafor can button her blouse slowly on her own, although it takes several minutes. How can the nursing assistant best promote her independence?