Home › CNA Practice Tests › Role of the Nurse Aide Questions › Question 63
Residents can contact the ombudsman:
- A.Only with the administrator's permission
- B.Directly and confidentially to ask for help with concerns or complaints
- C.Only after discharge
- D.Only through the aide's personal phone
Correct answer
B. Directly and confidentially to ask for help with concerns or complaints
Why
Residents have the right to contact the ombudsman directly and confidentially without needing staff permission. Aides should provide the contact information when requested and never block access.
Content outline: Role of the Nurse Aide - Abuse and Neglect: Ombudsman Access · From the Role of the Nurse Aide practice bank (RA-063).