Home › CNA Practice Tests › Psychosocial Care Skills Questions › Question 18
A resident becomes anxious when care is rushed and explanations are skipped. What communication helps most?
- A.Give several directions at once so the resident can finish faster
- B.Explain each step slowly, give one direction at a time, and allow extra time
- C.Avoid explaining anything so the resident does not worry
- D.Raise your voice to be sure the resident hears every word
Correct answer
B. Explain each step slowly, give one direction at a time, and allow extra time
Why
Slow, step-by-step explanations reduce uncertainty and anxiety and support safe cooperation. Multiple rapid directions, silence, or shouting increase confusion and stress.
Content outline: Psychosocial Care Skills - Emotional and Mental Health Needs: Supporting Mental Health · From the Psychosocial Care Skills practice bank (PS-018).