Home › CNA Practice Tests › Psychosocial Care Skills Questions › Question 7
A resident begins to cry while talking about missing home and says, 'I just feel low all the time lately.' What is the best response?
- A.Tell the resident to cheer up because crying upsets other residents
- B.Walk away quickly so the resident can cry in private without being seen
- C.Sit down at eye level, listen without judging, and report the ongoing low mood to the nurse
- D.Share a long story about your own problems to show you understand
Correct answer
C. Sit down at eye level, listen without judging, and report the ongoing low mood to the nurse
Why
Listening with empathy validates feelings and gives the resident support, and persistent low mood should be reported for assessment. Telling someone to cheer up dismisses distress, and shifting focus to your own problems does not help the resident.
Content outline: Psychosocial Care Skills - Emotional and Mental Health Needs: Supporting Mental Health · From the Psychosocial Care Skills practice bank (PS-007).