Home › CNA Practice Tests › Psychosocial Care Skills Questions › Question 42
Each time you enter, a resident with dementia looks uncertain about who you are. What should you do?
- A.Assume the resident remembers you and start care without speaking
- B.Smile, face the resident, make eye contact, and introduce yourself by name and role
- C.Speak to the resident from the doorway while facing away
- D.Ask the resident to guess your name before you begin care
Correct answer
B. Smile, face the resident, make eye contact, and introduce yourself by name and role
Why
A calm face-to-face introduction with eye contact orients the resident and builds trust at every encounter. Starting silently or turning the meeting into a guessing game increases uncertainty.
Content outline: Psychosocial Care Skills - Emotional and Mental Health Needs: Dementia Care · From the Psychosocial Care Skills practice bank (PS-042).