Home › CNA Practice Tests › Psychosocial Care Skills Questions › Question 37
Mr. Ortiz, who has dementia, resists morning care and pushes the washcloth away. What is a good next step?
- A.Stop, explain calmly in simple words, and try again a little later if the nurse agrees it can wait
- B.Hold his hands down and finish the wash as fast as possible
- C.Tell him he has no choice and must obey staff at all times
- D.Skip reporting the resistance because it happens every day
Correct answer
A. Stop, explain calmly in simple words, and try again a little later if the nurse agrees it can wait
Why
Pausing, using simple reassurance, and retrying later respects the resident and avoids a struggle. Forcing care against resistance risks injury and distress, and repeated resistance should still be reported.
Content outline: Psychosocial Care Skills - Emotional and Mental Health Needs: Dementia Care · From the Psychosocial Care Skills practice bank (PS-037).