Home › CNA Practice Tests › Psychosocial Care Skills Questions › Question 39
Mrs. Evans insists someone stole her sweater, although it is in her drawer. She is upset and accusatory. What is the best response?
- A.Tell her no one would want her sweater and she is imagining things
- B.Accuse another resident so she stops blaming the staff
- C.Acknowledge her worry, help her look for the sweater together, and redirect her once it is found
- D.Take all her sweaters away so there is nothing to argue about
Correct answer
C. Acknowledge her worry, help her look for the sweater together, and redirect her once it is found
Why
Joining the search validates her concern and often resolves the distress when the item is found. Dismissing, blaming others, or removing belongings increases suspicion and agitation.
Content outline: Psychosocial Care Skills - Emotional and Mental Health Needs: Dementia Care · From the Psychosocial Care Skills practice bank (PS-039).