Home › CNA Practice Tests › Psychosocial Care Skills Questions › Question 62
What should the nursing assistant avoid saying to a combative resident?
- A.Calm statements, such as 'I want to help you feel safe'
- B.Threats or arguments, such as 'If you don't stop, you'll be sorry'
- C.Simple choices, such as 'Would you like to sit here or there?'
- D.Reassurance, such as 'I will stay nearby and get the nurse'
Correct answer
B. Threats or arguments, such as 'If you don't stop, you'll be sorry'
Why
Threats and arguments increase fear and resistance and can escalate aggression. Calm statements, simple choices, and reassurance are appropriate de-escalation tools.
Content outline: Psychosocial Care Skills - Emotional and Mental Health Needs: Confused and Combative Residents · From the Psychosocial Care Skills practice bank (PS-062).