Home › CNA Practice Tests › Role of the Nurse Aide Questions › Question 77
Which action is an example of helpful nonverbal communication while a resident is speaking?
- A.Talking over the resident to show you already understand
- B.Nodding and keeping eye contact to show you are listening
- C.Reading the care plan aloud while the resident is talking
- D.Answering a phone call in the middle of the conversation
Correct answer
B. Nodding and keeping eye contact to show you are listening
Why
Nodding and eye contact are nonverbal signals that show attention and encourage the resident to continue. Talking over the resident, reading aloud, or taking a call all signal that you are not listening.
Content outline: Role of the Nurse Aide - Communication: Nonverbal Communication · From the Role of the Nurse Aide practice bank (RA-077).