Home › CNA Practice Tests › Role of the Nurse Aide Questions › Question 86
A resident begins to cry while talking about missing home. What is the best response by the nurse aide?
- A.Leave the room at once so the resident can cry alone
- B.Tell the resident to stop crying because others are resting
- C.Sit at eye level, listen quietly, and acknowledge the resident's feelings
- D.Promise the resident can go home tomorrow even if that is not planned
Correct answer
C. Sit at eye level, listen quietly, and acknowledge the resident's feelings
Why
Sitting at eye level, listening, and naming the feeling shows empathy and lets the resident feel heard. Leaving, ordering the resident to stop, or making a false promise does not support the resident and damages trust.
Content outline: Role of the Nurse Aide - Communication: Empathy · From the Role of the Nurse Aide practice bank (RA-086).