Home › CNA Practice Tests › Role of the Nurse Aide Questions › Question 91
A resident seems reluctant to talk while the aide stands in the doorway with arms crossed. What should the aide change?
- A.Stay in the doorway but speak in a louder voice
- B.Ask the resident to speak up from across the room
- C.Tell the resident there is no time for a long talk
- D.Come closer, uncross the arms, and face the resident directly
Correct answer
D. Come closer, uncross the arms, and face the resident directly
Why
Distance, crossed arms, and not facing the resident are nonverbal barriers that signal disinterest. Moving closer with an open posture and facing the resident removes those barriers.
Content outline: Role of the Nurse Aide - Communication: Barriers to Communication · From the Role of the Nurse Aide practice bank (RA-091).