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Communication & Interpersonal Skills

How should the nurse aide address a resident when meeting for the first time?

  • A.Use a respectful title and last name, then ask what name the resident prefers
  • B.Use a nickname like 'honey' to sound friendly and familiar right away
  • C.Use the room and bed number instead of the resident's actual name
  • D.Use only the first name without asking if that is acceptable
Correct answer

A. Use a respectful title and last name, then ask what name the resident prefers

Why

Starting with a title and last name shows respect, and asking the preferred name honors the resident's choice. Pet names, room numbers, and assuming first-name use can feel disrespectful or impersonal.

Content outline: Role of the Nurse Aide - Communication: Respectful Address · From the Role of the Nurse Aide practice bank (RA-084).

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